Terms Of Service
In an attempt to simplify our Terms of Service, we have a detailed long form legal version to your left (or top in the mobile version) and the simplified version for humans rewritten in plain English on your right (or at the bottom in the mobile version). For all legal purposes or otherwise, the left (top in mobile) version will be applicable. The version on the right (bottom in mobile) is simply made concise for understanding.
Updated – Sunday, 27 Nov, 2016*
*Happy Birthday Bruce Lee. We miss those Fists of Fury.
Welcome to Mathaqi!
We are located at www.mathaqi.com ("Website" or "Site"). Please read these Terms of Service ("Terms") carefully because they govern your use of our Site, our mobile application (our "App"), and the other services we provide via our Site and App (our Site, our App, and our other services will be referred to as the "Services"). The terms refer to Smart Meal Establishment ("Company") as a platform and an intermediary, as it plays a significant role in creating the meals. If you have any questions or concerns regarding these Terms, you can contact us at care@mathaqi.com.
Read the Terms because they govern your use of our services on the Mathaqi Website and App.
This document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures. This document is published in accordance of the Information Technology (Intermediaries guidelines) Rules that require publishing the rules and regulations, Privacy Policy and Terms of Service for access or usage of www.mathaqi.com.
  1. The domain name www.mathaqi.com ("Website" or "Site") is owned by Smart Meal Establishment ("Company"), having its registered office at P.O. Box 1938 Riyadh 11441, Saudi Arabia.
  2. For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website and ordering the Goods and Services available on the Website by providing Registration Data while registering on the Website. The term "We", "Us", "Our" or Mathaqi shall mean the Company. The headings of each section in this Agreement are only for the purpose of organizing the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner. Further, the headings have no legal or contractual value.
  3. The use of this Website by You is solely governed by this policy and any policy so mentioned by the Terms of Service. Using any of the services shall be taken to mean that You have read and have agreed to be bound by all of the policies. You will be subject to the rules, guidelines, policies, terms and conditions applicable to any service that is provided by this site and they shall be deemed to be incorporated into this Terms of Service and shall be considered as part and parcel of this Terms of Service.
  4. We hold the sole right to modify the Terms of Service without prior permission from You or informing You. This relationship creates on You, a duty to periodically check the terms and stay updated on its requirements. If You continue to use the website following such a change, this is deemed as consent by You to the so amended policies. As long as You comply with these Terms of Service, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website and / or our App.
Information about our registration and the local and national laws we are subject to.
We take the orders, collect payments and deliver the food at the doorstep of the User. Any order placed by the consumer is subject to product availability, delivery capacity and acceptance by Mathaqi and the participating chefs.
What we offer as a service.
Use of this Website is only available to those above the age of 18. If You are a minor and wish to use the Website, You may do so through Your legal guardian and the Website reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Application or availing any of its services.
That you must be 18+ to use the website independently.
You are required to provide Us with your email address, mobile number, login password while placing your order through this Website. By using this Website, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, from Us at any time with the use of the telephone that has been provided by you for the use of this website which are subject to the Privacy Policy. This includes contacting you through information received through other parties. The use of this website is also your consent to receive SMS’s from Us at any time we deem fit. This consent to be contacted is for purposes that include and are not limited to clarification calls, marketing and promotional calls. In case you wish to stop contact from Us for the same, you may send us a mail to that effect at care@mathaqi.com. You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and all other policies followed by Us. Such contact will be made only in pursuance of such objectives, and no other calls will be made. The sharing of the information provided by you will be governed by the Privacy Policy and We will not give out such information of yours to third parties not connected with the Website.
Information about the data we collect and how we use it.
You are a restricted user of this website.
  1. You are bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer or sell any information or software obtained from the website. With our prior permission limited use may be allowed. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
  2. You agree not to access (or attempt to access) the Website and/or the materials or Services by any means other than through the interface that is provided by the website. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website is specifically banned. You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website.
  3. In places where this website allows you to post or upload data / information, You undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, You undertake not to:
    1. Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
    2. Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to the Website);
    3. Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    4. Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    5. Post any file that infringes the copyright, patent or trademark of other legal entities.
    6. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
    7. Probe, scan or test the vulnerability of the Website or any network connected to the Website, or breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user of, or visitor to, the Website, or any other customer of the website, including any website Account not owned by You, to its source; or exploit the Website or Service or information made available or offered by or through the Website, in any manner, whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
    8. Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
    9. Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
    10. Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this website or other third parties;
    11. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
    12. Violate any applicable laws or regulations for the time being in force within the country;
    13. Violate the Terms of Use including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere;
    14. Create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;
  4. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person without Our prior explicit consent. We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
  5. We have no obligation, to monitor the materials posted on the Website. We shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortuous or otherwise unlawful information.
Information explaining how you as a user and Mathaqi engage with with each other, what is permissible, what is frowned upon and what are absolute no-no’s.
The membership of this website is free of cost and this includes the browsing of the site. However, charges shall be applicable on the services rendered by us through our site, including without limitation the food items being made available through the Site.
  1. In the case of payment through a debit or a credit card, You understand that the contract is a bipartite contract between you and Mathaqi using the Payment Facility and You shall pay the Transaction Price through Your Issuing Bank to the Company using Payment Facility.
  2. The prices shown are exclusive of delivery charges.
  3. On the occasion that any item is incorrectly priced, we reserve the right to cancel the purchase and relist the product at the correct price.
Details on what services are free, which we charge for.
  1. Delivery period specified at the time of order may vary. The goods will be delivered to the address given at the time of giving the order.
  2. The delivery may be done by Mathaqi or third party couriers who have entered into a service agreement with Us. No responsibility is taken by the Website in case of late delivery by Us.
  3. It may not be possible for Us to deliver to some locations. In such a case, we will inform you and arrangements for change in delivery address or cancellation can be made.
  4. Any extension / increase in the Dispatch and/or Delivery time shall not be the responsibility of the Website.
We will try our best to deliver on time but need your understanding for exceptional delays or in cases that some locations may be out of scope.
  1. Cash on Delivery is available for all orders. However, providing this facility is Our sole discretion.
  2. Your delivery address should be under serviceable network of the couriers. Payment to the courier staff should be done in cash. Cheque or any other form of payment is not acceptable. The invoice amount will be inclusive of all charges.
The terms that govern our cash on delivery service.
  1. Mathaqi is committed to ensuring your satisfaction with any product you have ordered from us. However, products once delivered will be refunded only in case of issues with quality. Please write to care@mathaqi.com to process a refund.
  2. Orders once placed can be cancelled at any time prior to dispatch, either on the website or by speaking to an authorized Mathaqi representative. Once the product is dispatched, the order cannot be cancelled and the refund policy will apply.
  3. All refunds will be processed within 7 working days from the date of cancellation or return.
Money back in the unlikely event of something wrong with the food.
  1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), apart from the ones owned by Us, is a third party user generated content and We have no control over such third party user generated content.
  2. Other than when provided for, the use of such content and it being reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent is not allowed.
  3. The content that you post will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide and are not entitled to any payment or other compensation for such use.
All the content on the website and App are either owned by us (so please don’t use it without permission) or belongs to a third party.
  1. From time to time, Our team may post comments or articles. These articles are the Intellectual Property of the Company and you are prohibited from posting, re producing, publishing, changing, editing such articles. In case that you have a problem with any article so posted, you may report the same via mail to care@mathaqi.com and we will look into it. We are under no obligation to remove such articles and the final decision lies with us.
  2. We take utmost care to ensure that data provided at our Website is true and accurate. Sometimes, system errors creep in and data generated by other Users may be false. We are not responsible for any such data.
  3. We are not in any way liable to You, for any loss arising to you from activities that include but are not limited to our negligence, breach of contract, Intellectual Property and Trademark infringement, breach of laws, etc.
  4. From time to time, our Website with have external links connected to other websites. We in no way endorse these websites. We are in no way liable for the information found on those websites. External websites may have their own policies and we in no way are responsible for any loss or damage cause by the same to you. You are advised to use your own discretion in the navigation and use of external sites.
If you have issues with some data posted on our website or App, you can write to us at care@mathaqi.com
  1. You agree to indemnify, defend and hold harmless this website including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you / us pursuant to these terms of use. Further, you agree to hold us harmless against any claims made by any third party due to, or arising out of, or in connection with, your use of the website, any claim that your material caused damage to a third party, your violation of the terms of use, or your violation of any rights of another, including any intellectual property rights.
  2. In no event shall we, our officers, directors, employees, partners or suppliers be liable to you or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from breach of contract or warranty, negligence or other tortuous action, or any other claim arising out of or in connection with your use of the website, services or materials.
Please don’t grab our collars in case of random cause and effect circumstances.
You expressly understand and agree that, to the maximum extent permitted by applicable law, the website, services and other materials are provided by this website is on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Mathaqi makes no warranty that
  1. Your requirements will be met or that services provided will be uninterrupted, or in a timely manner;
  2. Any errors or defects in the website, services or other materials will be corrected;
  3. The food offered through the website shall fit the images provided on the website or shall match the description on the website. To the maximum extent permitted by applicable law, we will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Mathaqi also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.
We are trying our best to give you a great experience. We continuously monitor our site for inappropriate content and make sure it stands up to our quality promise.
These Website Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these Website Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.
The various laws we uphold at Mathaqi and how the courts are the place to resolve disputes.
All comments, queries and requests relating to our terms of service are welcomed and should be addressed to Mathaqi (C/O Smart Meal Establishment). For questions or concerns relating to our terms of service, we can be contacted by email at care@mathaqi.comor at: P.O. Box 1938 Riyadh 11441, Saudi Arabia, Phone: 920019669 Calls to and from Mathaqi.com may be recorded for quality and training purposes.
Write to us at care@mathaqi.com for anything, anytime!

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